Last updated July 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS To return an item, please email customer service at help@discountmatt.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

DiscountMatt Attn: Returns RMA # Nairobi Nairobi, 00200 Kenya

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS The following items cannot be returned or exchanged:

     ●     Imported Products      ●     Perishable

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS If you have any questions concerning our return policy, please contact us at:

help@discountmatt.com